This website is operated by BurleyCustoms. Throughout the site, the terms “we”, “us” and “our” refer to BurleyCustoms.
Shipment processing time
All orders are processed within 1 to 3 weeks. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
If your desired shoe model is out of stock at retailers we shop at, your order will be delayed until we can complete our purchase of the shoes at the retailer. In this case, we will also contact you via email or telephone and let you know about the delay.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer FREE shipping for countries inside the European Union. Shipping costs for countries outside of the EU cost 25€ per order.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking
You will receive a shipment confirmation email as soon as your we started the shipping process. The email contains your tracking number and a link to the tracking page.

Customs, Duties and Taxes
BurleyCustoms is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns Policy
Our Return & Refund Policy provides information about options and procedures for returning your order.
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